Statement from Uber

Response from Uber Spokesperson

"The incident described is horrible and is not tolerated on the Uber app and shouldn't happen anywhere. As soon as we became aware of this report, we removed the individual's access to Uber and we have fully cooperated with Victoria Police's investigation. Uber is deeply committed to the safety of driver-partners on the Uber app. Driver-partners have many of the same transparency and accountability features that riders do, such as providing feedback and ratings for every trip, which deter bad behaviour from passengers. There is a GPS record of each trip. We have a support team dedicated 24/7 who monitor the feedback of trips and will not hesitate to remove someone's access pending an investigation. We have a team of former law enforcement professionals who are on call to work with police 24/7 to respond to urgent needs and assist in investigations. Uber’s law enforcement response team provides trip data in response to due legal process from law enforcement. This is detailed on our website. Over the last year, Uber has rolled out safety products and features for driver-partners across the globe, including Share My Trip. In April, we launched an emergency button in the US and are looking to bring this technology to Australia. We also publish our community guidelines on our website which outline the standards we uphold.” - Uber Spokesperson