Uber Passengers With Bad Ratings Could Be Banned From The App
Had a few too many rowdy moments in an Uber? That may become a problem for your chances of hitching a ride.
Prepare to start asking if your Uber driver's night's been busy, because if your rating drops too low you might soon find yourself walking home.
The ride-sharing company announced the introduction of a new minimum rating requirement, which will see passengers with a rating of four out of five stars or lower potentially banned from the service in Australia and New Zealand.
"We want to make using the Uber app a safe and enjoyable experience for everyone," Uber said in an email to customers today.
"Our community Guidelines are a big part of that; they're ground rules designed to help ensure that everyone using the app treats each other fairly and with respect."
Riders will receive a notification reminding them of how they are expected to behave once they have reached a rating of four stars, Susan Anderson, Uber General Manager of Australia and New Zealand told news.com.au.
If your behavior fails to improve, you may find yourself banned from the app for six months following two or three further emails with warnings.
"We don't want people to lose access we just want an environment of mutual respect," Anderson said.
"By trialing these warnings to try and change people's behaviour, we have found that people do try and they improve their rating."
She said the decision to introduce the new system was the result of revelations from stressed out drivers, following a survey of what passengers are doing to annoy them.
Incidents ranged from being asked to be picked up in an unsafe location, to being ignored.
"We are all busy and sometimes we just want to sit there and check our phones. But you don't have to talk to the driver all the way through the trip, just saying hello and goodbye makes a big difference," Anderson said.
"It's about treating people with common courtesy."
The changes are set to kick in just two weeks from today on September 19.
The safety and well-being of both Uber drivers and their passengers has been a topic of ongoing debate.
In May, a driver was charged after allegedly following a 21-year-old into her south Sydney unit complex and indecently assaulting her.
Conversely, ride-share driver Kate Miller told The Project after she was left traumatized by a passenger who physically assaulted her, Uber offered little support.